Frequently asked questions

Enter the name, initial, or birthstone you'd like on the product page before adding to cart. Personalized pieces are made to order, so please double-check spelling — we can't edit an order once production has started.

Personalized pieces are made to order and typically ship within 3-5 business days, before transit time.

Pieces are available in 14k gold-fill or sterling silver, noted on each product page.

Keep pieces dry, avoid direct contact with perfume or lotion, and store separately to avoid scratching.

Because personalized pieces are made specifically for you, they can only be returned if they arrive damaged or with an error on our part — see our Refund Policy for full detail.

Shipping destinations are configured per store — check the checkout page for what's currently available.