Refund Policy

Last updated: September 15, 2026

1. Return window

You may return unused items in their original condition within 30 days of delivery for a full refund.

2. How to start a return

Contact us at contact@linneaandco.shop with your order number to start a return. We'll provide instructions for sending the item back. Return shipping costs are your responsibility unless the item arrived damaged or incorrect (see section 5).

3. Refund processing

Once we receive and inspect your return, we'll issue a refund to your original payment method within 5-10 business days.

4. Non-returnable items

Personalized items (name, initial, or birthstone customizations) are made to order and can only be returned if they arrive damaged or with an error on our part. Items marked as final sale, gift cards, and used/damaged items (outside of manufacturing defects) are also not eligible for return.

5. Damaged or incorrect items

If your order arrives damaged or incorrect — including personalized items — contact contact@linneaandco.shop within 7 days of delivery and we'll arrange a replacement or refund at no cost to you.

6. Contact

contact@linneaandco.shop · Linnea & Co. Ltd, 20-22 Wenlock Road, London, England, N1 7GU